Responsible for imaging and installing software for a site-wide (250+ employees) Windows 7 roll-out which included exchanging all existing hardware with new laptops - Managed systematic migrations based on disaster recovery governance - Automated custom installations for different departments with differing software packages - Prepared and tested stacks for a subset of installations for differing types of EDI - Troubleshot specialized/custom insurance software for customer support, input, and storage packages for Windows 7 upgrade - Built, tested, and deployed software packages for differing departments with differing needs - Built, tested & deployed Desktop & Laptop hardware

Responsible for visiting/travelling to Xcel Energy Service/Operations centers over areas of Texas, New Mexico and Colorado - Bringing existing network and infrastructure into alignment with the company's defined site standards - Documented action plans for a cost/benefit/risk to be assessed by project governance - Performed interviews with site users for issues and created tickets for resolution - Determined customized hardware installations for different departments with varying needs

Responsible for performing support/updates for servers & users - Built & tested scripts for automated data transforms using customized software for custom-built bulk mailing machines - Performed weekly/daily backups of all essential systems including mail servers, SQL databases & vertical market systems involved with automated mailers

Self-employed IT Field Technician in the Amarillo area performing desktop & laptop support. Installed new software, new hardware, repaired existing hardware, removed malware, performed system updates and carried out support for hardware under warranty

Responsible for providing production tier 2 support for all internal and external clients - Resolution of problem tickets that pertained to the desktop and laptop environment running Microsoft products as well as third party and internally developed business applications - Prepared and tested stacks for a subset of installations for differing types of EDI - Provided executive level support, vendor escalation, outside support, and the sharing of solutions and knowledge within the support staff - Built, tested & deployed software packages - Built, tested & deployed desktop and laptop hardware

IT Manager & Desktop Support for 25+ designers & data entry personnel - Application Development for the automation and production of telephone directories - Development of data management using several different applications to transform listings into sales leads and printable data - Technical support contact for 5 satellite offices in Texas and Louisiana via Remote Desktop and on-site support - VPN management & Network Security administrator - Hardware purchasing & deployment. Multi-site server administration

Primary responsibilities included overseeing the design and development of several thousand small and large business websites - Managed website production team of 20+ individuals - Technical and administrative contact for 150+ sales representatives from over 15 independent directory publishers - Responsible for overseeing website construction from introduction to completion, including managing assembly line style workflows that required scanning, data transforms, keying, HTML coding, proofing, correction, and quality control - Network design and implementation including server support - System maintenance and desktop support on 30+ workstations - VPN Administration for satellite offices - Responsible for day-to-day operation & maintenance on server hardware and software