Responsible for imaging and installing software for a site-wide (250+ employees) Windows 7 roll-out which included exchanging all existing hardware with new laptops – Managed systematic migrations based on disaster recovery governance – Automated custom installations for different departments with differing software packages – Prepared and tested stacks for a subset of installations for differing types of EDI
– Troubleshot specialized/custom insurance software for customer support, input, and storage packages for Windows 7 upgrade – Built, tested, and deployed software packages for differing departments with differing needs – Built, tested & deployed Desktop & Laptop hardware

Responsible for visiting/travelling to Xcel Energy Service/Operations centers over areas of Texas, New Mexico and Colorado – Bringing existing network and infrastructure into alignment with the company’s defined site standards – Documented action plans for a cost/benefit/risk to be assessed by project governance – Performed interviews with site users for issues and created tickets for resolution – Determined customized hardware installations for different departments with varying needs

Responsible for performing support/updates for servers & users – Built & tested scripts for automated data transforms using customized software for custom-built bulk mailing machines – Performed weekly/daily backups of all essential systems including mail servers, SQL databases & vertical market systems involved with automated mailers

Self-employed IT Field Technician in the Amarillo area performing desktop & laptop support. Installed new software, new hardware, repaired existing hardware, removed malware, performed system updates and carried out support for hardware under warranty

Responsible for providing production tier 2 support for all internal and external clients – Resolution of problem tickets that pertained to the desktop and laptop environment running Microsoft products as well as third party and internally developed business applications – Prepared and tested stacks for a subset of installations for differing types of EDI – Provided executive level support, vendor escalation, outside support, and the sharing of solutions and knowledge within the support staff – Built, tested & deployed software packages – Built, tested & deployed desktop and laptop hardware

IT Manager & Desktop Support for 25+ designers & data entry personnel – Application Development for the automation and production of telephone directories – Development of data management using several different applications to transform listings into sales leads and printable data – Technical support contact for 5 satellite offices in Texas and Louisiana via Remote Desktop and on-site support – VPN management & Network Security administrator – Hardware purchasing & deployment.
Multi-site server administration

Primary responsibilities included overseeing the design and development of several thousand small and large business websites – Managed website production team of 20+ individuals – Technical and administrative contact for 150+ sales representatives from over 15 independent directory publishers – Responsible for overseeing website construction from introduction to completion, including managing assembly line style workflows that required scanning, data transforms, keying, HTML coding, proofing, correction, and quality control – Network design and implementation including server support – System maintenance and desktop support on 30+ workstations – VPN Administration for satellite offices – Responsible for day-to-day operation & maintenance on server hardware and software